![]() ![]() ![]() The better service quality which is given, the higher chance that customer will do the next transaction or that customer will be a potential customer who may give positive recommendation to other people. Researcher also used Partial Least Square (PLS) to analyze the data.Based on the result of this research, there are some conclusions: (1) service quality significantly influences customer’s satisfaction (2) price level significantly influences customer’s satisfaction (3) customer’s satisfaction has significant influence toward customer’s loyality (4) service quality significantly influences customer’s loyality and (5) price level significantly influences customer’s loyality.One practical implication of this research is that in order to improve the business competitiveness, especially in store of building materials, continuous improvement of service quality is needed,which can be done by adapting the given service quality with expected result from customer. Researcher used 100 respondents as the sample of this research, which applied purposive sampling as the technique of sample collection. ![]() The approach of this research is explanatory research. The purpose of this research is to examine and analyze the influence of service quality toward customer’s satisfaction, the influence of price level toward customer’s satisfaction the influence of customer’s satisfaction toward customer’s loyality and the influence of price level toward the customer’s loyality of store of building materials at Dungkek subdistrict. ![]()
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January 2023
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